At Firefly Electric and Solar, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website or engaging with us, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information in a variety of ways, including when you visit our website, contact us, request services, or engage in other activities with us. The types of information we collect include:

• Personal Identification Information: When you contact us or request a service, we may collect your name, phone number, email address, and physical address.

• Non-Personal Identification Information: This includes details such as your IP address, browser type, and usage data that we collect automatically when you visit our website.

• Payment Information: If you make a purchase or pay for services online, we may collect payment details, such as credit card information, though payments are processed through secure third-party services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To schedule appointments, fulfill service requests, and communicate with you regarding your service needs.

• To Improve Our Website and Services: To enhance our website and provide you with better service. We may use non-personal data to analyze website traffic and trends.

• To Communicate with You: To send you updates, promotions, or important information regarding our services. You can opt out of marketing communications at any time.

• To Process Payments: To process payments for services requested and ensure secure financial transactions.

• For Legal and Security Purposes: To comply with applicable laws, enforce our terms, and protect the rights, property, and safety of Firefly Electric and Solar, our customers, and others.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information when you use our website or interact with us, including:

• Data Encryption: We use secure encryption technologies to protect sensitive information during transmission, such as payment details.

• Secure Servers: We store your data on secure servers that comply with industry standards for data protection.

• Access Control: We limit access to personal information to authorized personnel only, ensuring that your data is used appropriately.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in providing our services, such as payment processors, marketing platforms, or IT support. These parties are required to keep your information confidential and are not permitted to use it for their own purposes.

• Legal Requirements: We may disclose your information if required by law or to comply with legal processes (such as a subpoena or court order), or if we believe such action is necessary to protect the rights, safety, or property of Firefly Electric and Solar, our customers, or others.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance your experience and improve our services. Cookies are small files that are placed on your device to help us remember your preferences and track site usage.

• Cookies: Cookies help us personalize your experience on our website and remember your preferences, such as login information or language settings. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our site.

• Analytics: We may use third-party analytics services (e.g., Google Analytics) to analyze website traffic and user behavior. These services may collect information about your interactions with our site, but this data is anonymized and used to improve the performance of our website.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we have collected about you.

• Correction: If any of the information we have about you is incorrect or outdated, you can request that it be updated.

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

• Opting Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in the email or by contacting us directly.

If you would like to exercise any of these rights or have questions about your personal information, please contact us at ryan@fireflyelectricaz.com.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Firefly Electric and Solar
Email: ryan@fireflyelectricaz.com